Powoflow

Terms and Conditions

Effective Date: April 12, 2026

By accessing and using our services, you agree to the following terms and conditions:

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these terms and conditions. If you do not agree, please refrain from using our site or services.

2. Use of Content

All content, including but not limited to text, graphics, images, and other material provided on this website, is for informational purposes only. The content is subject to change without notice and is provided on an "as-is" basis. You may not modify, reproduce, or distribute the content without our express written consent.

3. Product Specifications and Performance

The information provided regarding our products, including but not limited to the remote solar-powered edge solution, key features, and applications across industries, is intended to give an overview of the system's capabilities. Performance results may vary based on environmental conditions and operational deployment.

4. Connectivity and Data Services

We aim to provide reliable Starlink Mini satellite internet connectivity and seamless cloud integration for remote operations. However, we do not guarantee uninterrupted or error-free services due to factors beyond our control, such as network issues, satellite outages, or adverse weather conditions.

5. Applications and Use Cases

Our solutions are designed for energy utilities, agriculture, construction, wildlife monitoring, security, and other industrial applications. However, the system's suitability and performance depend on various factors, including deployment environment, sensor configurations, and power management.

6. Intellectual Property Rights

All intellectual property rights in the website and its contents are owned by us or our licensors. This includes, but is not limited to, Powoflow, system designs, technical specifications, and integrated software. You may not use, copy, or display any of these materials for commercial purposes without obtaining our prior written permission.

7. Limitation of Liability

We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of this website or the inability to use it.

8. Disclaimer of Warranties

We provide the website and its content on an "as-is" and "as-available" basis without any warranties, express or implied.

9. Privacy and Data Collection

We are committed to protecting your privacy. Any personal data collected through this website is subject to our Privacy Policy. By using our website, you consent to the collection and use of your data as described in the policy.

10. Changes to Terms

We reserve the right to update or change these terms and conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Colorado.

12. Subscription Terms

12.1 Billing

Powoflow subscriptions are billed on a per-site, monthly basis. Annual billing options are available at a discounted rate. All prices are in US dollars unless otherwise specified.

12.2 Subscription Tiers

  • Starter: Core monitoring and asset management for small operations with up to 50 assets per site.
  • Professional: Full-featured connected operations including CMMS, inventory management, geo-intelligence, and advanced analytics.
  • Enterprise: Unlimited assets, white-label support, custom integrations, dedicated support, and configurable data retention.

12.3 Cancellation

Monthly subscriptions may be cancelled at any time and will remain active until the end of the current billing period. Annual subscriptions are non-refundable after the first 30 days. Upon cancellation, your data will be retained for 90 days before permanent deletion, during which time you may request an export.

13. Data Ownership

You retain full ownership of all data uploaded to, generated by, or collected through Powoflow, including but not limited to asset records, telemetry data, work orders, inventory records, and any content created by your users. Powoflow acts solely as a data processor on your behalf.

Upon termination of your subscription, you may request a full export of your data in standard machine-readable formats (JSON, CSV). We will make your data available for export for 90 days following termination.

14. Acceptable Use Policy

You agree not to use Powoflow to:

  • Transmit malicious code, viruses, or any software intended to damage or alter Powoflow or other systems.
  • Attempt to gain unauthorized access to other accounts, systems, or networks connected to Powoflow.
  • Use Powoflow in any manner that could disable, overburden, or impair the service, including exceeding published API rate limits.
  • Use automated tools to scrape, crawl, or extract data from Powoflow beyond published API capabilities.
  • Resell or redistribute access to Powoflow without prior written authorization.

We enforce fair-use rate limiting on all API endpoints. Sustained usage significantly exceeding normal operational patterns may result in temporary throttling or account review. Published rate limits are documented in our developer portal.

15. Service Level Agreement (SLA)

15.1 Uptime Commitment

For Professional and Enterprise tier subscriptions, Powoflow targets 99.9% monthly uptime for the core Powoflow services (asset management, CMMS, inventory, and monitoring). Uptime is measured as the percentage of minutes in a calendar month during which Powoflow is available, excluding scheduled maintenance windows.

15.2 Service Credits

If monthly uptime falls below 99.9%, eligible customers may request service credits:

  • 99.0% – 99.9%: 10% credit on that month's subscription fee.
  • 95.0% – 99.0%: 25% credit on that month's subscription fee.
  • Below 95.0%: 50% credit on that month's subscription fee.

Service credits must be requested within 30 days of the affected month and are applied as a credit to future invoices. Credits do not apply to downtime caused by force majeure events, customer-initiated changes, or third-party service outages.

15.3 Scheduled Maintenance

Scheduled maintenance windows will be communicated at least 48 hours in advance via email and the Powoflow status page. Maintenance is typically performed during off-peak hours (Sunday 02:00–06:00 UTC).

16. Hardware Terms

16.1 Warranty

Powoflow our hardware devices are covered by a 2-year limited warranty from the date of delivery. The warranty covers defects in materials and workmanship under normal use. It does not cover damage from misuse, unauthorized modification, environmental extremes beyond published specifications, or normal wear and tear.

16.2 Returns

Hardware may be returned within 30 days of delivery for a full refund, provided the devices are in original condition with all accessories. After 30 days, warranty replacements are provided for defective units. Contact [email protected] to initiate a return or warranty claim.

16.3 Support

Hardware support is included with all active subscriptions. This includes firmware updates, configuration assistance, and troubleshooting. On-site support and installation services are available for Enterprise tier customers.

17. Contact Information

For any questions regarding these terms or other inquiries, please contact us at [email protected].

Last Updated: April 12, 2026